Before you get started
- Not all TVs, Blu-ray Disc players, or Home Theater systems have Internet capability. You can check if your unit is Internet-enabled in your device specifications on our support website.
- You will need access to a Web browser on your computer or other Internet-enabled device.
- The Prime Video app is usually pre-installed on Sony TVs. However, the app can also be downloaded from the Google Play Store on Android TV.
- Only Android TVs can download the app. Other TVs do not have this app pre-installed and it is not available for download.
1. If you cannot download the app on your TV, learn how to use streaming services (e.g. Amazon Prime Video) on non-Android TVs.
2. Learn how to check if you have an Android or non-Android TV. - The Prime Video app is available in over 200 countries and territories (as of November 2020), however app availability may vary depending on the country and type of TV you have (Android vs non-Android).
How to access the Amazon Prime Video app and register your device
- Using the supplied remote control, press the HOME or MENU button.
- Select Video , Apps , My Apps or Apps, depending on your model.
- Select the [Prime Video] app. The location of the Prime Video app thumbnail may vary depending on your TV model.
- Select [ Sign In ], as shown in the screenshot below.
- Note the six-letter registration code that appears on the screen (e.g. L98ZKR), as shown in the image below. (You will need it in Step 8 to register your device to your Amazon account).
- Open the Amazon sign-in page in an Internet browser on your computer or other Internet-enabled device.
Sign in to your Amazon Prime account or create a new account. - How to create a new Amazon Prime Account
Enter the registration code from your device, (e.g. L98ZKR), and select [Register Device].
Notes: If the registration code box does not appear or is not found on the Amazon website, go to www.amazon.com/gp/video/ontv/code to register.
- If the registration is successful, the TV page where you received the six-digit code will update automatically. You can then view Prime Video content on your TV.
- To manage the devices registered to your Amazon Prime Video account, sign in to your Amazon Prime Video account on your computer or other Internet-enabled device and click [Manage my devices].